Privacy Policy

Effective Date: 16 April 2026

At Value One AI Pvt. Ltd. (operating as ValueOne, accessible at www.valueone.ai), we believe that your privacy is not just a legal obligation — it is a fundamental right. This Privacy Policy explains, in plain language, what personal information we collect from you, why we collect it, how we use it, and the choices you have over your data.

By accessing or using our website, our SMS platform, our WhatsApp Business API services, or any other service provided by ValueOne, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

This policy applies to all visitors, registered users, clients, and prospective customers of valueone.ai and any associated subdomains or applications.

1. Who We Are

ValueOne is a bulk SMS service provider, messaging technology company, and digital communication platform headquartered in India. We provide Bulk SMS, Transactional SMS, Promotional SMS, Business SMS, RCS Messaging, Long Code Services, Group SMS, and WhatsApp Business API solutions to businesses across India.

Company Name: Value One AI Pvt. Ltd.

Registered Address: A-156, Sector 8, Dwarka, New Delhi – 110077

Corporate Office: 3rd Floor, SCO No. 84, M3M Market – 113, Gurugram, Haryana – 122006

Email: hello@valueone.ai

Phone: +91 8585-97-1234

2. Information We Collect

We collect information from you in the following ways, depending on how you interact with our website and services:

2.1 Information You Provide Directly

•     Contact details: name, email address, mobile number, company name, designation
•     Billing and account information: billing address, GST number, payment method details (we do not store full card details; payment processing is handled by PCI-DSS compliant third-party payment gateways)
•     Service configuration data: SMS sender IDs, DLT-registered templates, recipient contact lists uploaded to our platform
•     Support and communication records: messages, queries, and feedback you submit through contact forms, email, WhatsApp, or phone
•     Account credentials: username and encrypted password when you register for a platform account

2.2 Information We Collect Automatically

•     Device and browser information: IP address, browser type, operating system, device model
•     Usage data: pages visited, session duration, referral source, click behaviour, and campaign interactions
•     Cookies and tracking technologies: we use first-party cookies, Google Analytics, and similar tools to understand how users interact with our website (see Section 7 for more)
•     API usage logs: when you use our SMS or WhatsApp API, we log request timestamps, message volumes, delivery statuses, and error codes for service delivery and troubleshooting

2.3 Information From Third Parties

•     Payment gateways may share transaction confirmation details with us
•     WhatsApp Business API partner (Meta) may share account verification and message delivery data as part of the API service
•     DLT (Distributed Ledger Technology) platforms regulated by TRAI may share registration and compliance data
•     If you connect a social media account or integrated CRM, we may receive profile data shared by that platform’s API

3. How We Use Your Information

We use your personal information for specific, legitimate business purposes. We do not sell your personal data to third parties. Here is exactly how we use what we collect:

3.1 To Deliver and Manage Our Services

•     Activating and maintaining your SMS platform account
•     Processing and routing your Bulk SMS, Transactional SMS, Promotional SMS, and WhatsApp message campaigns
•     Handling DLT registration and template approvals on your behalf
•     Providing technical support and resolving service issues

3.2 For Billing and Payments

•     Processing payments for service plans and usage-based billing
•     Issuing invoices, receipts, and tax documents (GST invoices as required under Indian law)
•     Managing credit limits, wallet balances, and account recharges

3.3 For Communication With You

•     Sending you service-related notifications: account activation, password resets, campaign reports, delivery alerts
•     Sending transactional emails and SMS regarding your account activity
•     With your consent, sending promotional communication about new services, offers, and platform updates

3.4 For Platform Improvement and Analytics

•     Analysing usage patterns to improve website and platform usability
•     Monitoring API performance and uptime to ensure service reliability
•     Generating aggregated, anonymised reports on platform trends — these reports never identify individual users

3.5 For Legal and Regulatory Compliance

•     Complying with TRAI regulations, DLT requirements, and applicable Indian laws
•     Responding to lawful requests from government authorities, courts, or law enforcement agencies
•     Preventing fraud, spam, and misuse of our messaging platform
•     Maintaining audit logs as required under the Information Technology Act, 2000

 4. DLT Compliance and TRAI Regulations

As a registered bulk SMS service provider in India, ValueOne operates in full compliance with the Telecom Regulatory Authority of India (TRAI) regulations, including the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018.

Our platform is integrated with all major DLT-registered telecom operators. When you use our services, the following compliance data is processed on the DLT blockchain:

•     Your entity name and registration details
•     Approved sender IDs (headers) associated with your account
•     TRAI-approved message templates
•     Campaign consent data where applicable

This data is processed and stored in accordance with TRAI directives. ValueOne does not have unilateral control over data stored on operator-managed DLT systems. By using our services, you consent to this regulatory data sharing as required by Indian telecommunications law.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only in the following circumstances:

5.1 With Service Partners

We share data with trusted third-party partners who help us deliver our services. These include:

•     Telecom network operators and DLT platforms (for SMS routing and regulatory compliance)
•     Payment gateway providers (for billing and transaction processing)
•     Cloud infrastructure providers (for platform hosting and data storage)
•     WhatsApp/Meta Business Solution Providers (for WhatsApp API delivery)
•     Analytics providers (Google Analytics for anonymised website usage data)

All third-party partners are contractually required to protect your data and use it only for the specific purpose for which it was shared.

5.2 For Legal Requirements

We may disclose your information when required to do so by law, court order, or government directive, including requests from TRAI, CERT-In, or law enforcement agencies operating under the Information Technology Act, 2000 or the Indian Penal Code.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your data may be transferred to the successor entity. We will notify you via email or a prominent notice on our website at least 30 days before such a transfer occurs.

5.4 With Your Consent

For any sharing not covered above, we will seek your explicit consent before proceeding.

6. Data Storage and Security

Your data is stored on secure servers located primarily in India. We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. These measures include:

•     256-bit SSL/TLS encryption for all data in transit
•     AES encryption for sensitive data at rest
•     Role-based access controls and two-factor authentication for all internal systems
•     Regular security audits and vulnerability assessments
•     Firewalls, intrusion detection systems, and real-time monitoring

While we take every reasonable precaution, no method of transmission or storage is 100% secure. If you suspect any unauthorised access to your account, contact us immediately at hello@valueone.ai.

Data Retention: We retain your personal data for as long as your account is active or as required by applicable law. Billing records are retained for a minimum of 7 years as required under Indian tax law. API usage logs are retained for 12 months. You may request deletion of non-mandatory data at any time (see Section 8).

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand user preferences. We use the following types of cookies:

•     Essential cookies: necessary for the website to function correctly; cannot be disabled
•     Analytics cookies: help us understand how visitors use our site (Google Analytics — data is anonymised and aggregated)
•     Preference cookies: remember your settings and personalisation choices
•     Marketing cookies: track campaign performance; used only with your consent

You can manage or disable non-essential cookies at any time through your browser settings. Disabling certain cookies may affect your experience on our website. For detailed cookie information, email us at hello@valueone.ai.

8. Your Rights as a Data Subject

Under the Information Technology (Amendment) Act, 2008 and applicable data protection principles, and in anticipation of the Digital Personal Data Protection Act, 2023 (India), you have the following rights regarding your personal data:

•     Right to Access: request a copy of the personal information we hold about you
•     Right to Correction: request correction of inaccurate or incomplete personal data
•     Right to Deletion: request erasure of personal data we hold about you (subject to legal retention requirements)
•     Right to Data Portability: receive your data in a structured, machine-readable format
•     Right to Withdraw Consent: withdraw any consent you have previously given for data processing
•     Right to Object: object to processing of your personal data for direct marketing purposes

To exercise any of these rights, email us at hello@valueone.ai with the subject line ‘Data Rights Request’. We will respond within 30 days. Some requests may require identity verification before we can proceed.

9. Children’s Privacy

ValueOne’s services are intended for businesses and individuals aged 18 years and above. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with their personal information, please contact us immediately and we will delete such data without delay.

 

10. Third-Party Links

Our website may contain links to third-party websites, partner platforms, or integrated tools. This Privacy Policy applies solely to data collected by ValueOne. We are not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policies of any external site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws. When we make material changes, we will: (a) post the updated policy on this page with a new effective date, and (b) notify registered users via email or an in-platform notification at least 7 days before changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Grievance Officer

As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated the following Grievance Officer for privacy-related concerns:

Name: [Insert Grievance Officer Name]

Designation: Grievance Officer — ValueOne

Email: hello@valueone.ai

Phone: +91 8585-97-1234

Response Time: We will acknowledge your grievance within 24 hours and resolve it within 30 days.

Address: Value One AI Pvt. Ltd., A-156, Sector 8, Dwarka, New Delhi – 110077

13. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of India, including the Information Technology Act, 2000 and its amendments, the TRAI Act, 1997, and applicable rules and regulations thereunder. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.