AI Powered Voice Bots
Automate 80% of your Call Center operations With hybrid Voicebot and Chatbot
99 %
Average Accuracy
100 %
Customer Satisfaction
24/ 7
Support Team
Why Enterprsie Chooses SmartPing Voice Bot
Hybrid
Interact with Voicebot, end the call and seamlessly switch to Chatbot maintaining context
Multi Language Support
Configure Multi-lingual Chatbot and Voicebot. Dynamically switch language
Smoother Customer Interactions
With the modern smartphone, the traditional touch-tone method has become obsolete and tedious.
Greater integration
Another great advantage of the voicebot is that these bots can be easily and conveniently coordinated with a wide range of customer service tools like a CRM or knowledge base, to provide important self-service.
Speech Recognition
Highly accurate speech recognition. Human-like Text To Speech & Custom Generated Voice
Contextual
Cognitive AI Maintains context in complex conversations.
Fall back to a human agent
Seamlessly Switch to a human agent from a Chatbot or Voicebot.
Login
Pre-integrated with oAuth, SAML based authentication for secured login.
Why VoiceBot More Adaptable & Easier to Use
NLP Engine
Building a knowledge base using advanced unsupervised deep learning models from structure and unstructured data.
Self Learning AI
Speech-to-Text and NLP modules auto-learns from unlabelled voice data and user queries and adds to the AI knowledge base.
Voice Biometric
Authenticate a user’s voice in real-time. All you need is 20-40 seconds of an audio log of a user to train a neural network model.
Speech to Text
End-to-end deep learning-based speech recognition, that performs well with noisy environments and different accents
Text to Speech
Neural TTS system synthesizes high quality natural sounding speech depicting a human conversation.
Human-in-loop
Self-learns from user-agent chat. Bot admin can do supervised learning to continuously improve bot performance.
NLP Engine
NLP Engine
